Privacy Statement | Dorset Paws & Snores

Privacy Policy

Last updated: 1st November 2025

Who We Are

Hello! We’re Dorset Paws & Snores, based in West Parley, Ferndown, Dorset, UK.
We offer dog walking, dog boarding, and dog sitting services - helping your pets feel happy, safe, and loved while you’re away.

Your privacy is very important to us, and we promise to look after your personal information responsibly.

Information We Collect

When you get in touch with us or use our services, we may collect:

Your contact details - name, address, email, and phone number
Information about your dog(s) - name, breed, age, behaviour, vet details, health info, routines, likes and dislikes
Photos of your dog(s) - sometimes shared on our website or social media (with your permission)
Communication records - emails, messages, or notes about bookings

We only collect what we need to provide great care and service.

How We Use Your Information

We use your information to:

Arrange and provide dog walking, sitting, and boarding services
Keep in touch about bookings, updates, and your dog’s wellbeing
Share adorable dog photos (with your consent!)
Improve our services and customer experience

We’ll never sell or rent your personal data to anyone.

Sharing Your Information

We only share your information when it’s absolutely necessary - for example:

With a veterinarian, if your dog needs care while staying with us
With emergency contacts you’ve provided
On our website or Facebook page, only if you’ve agreed that we can share your dog’s photo

We’ll always ask before sharing photos or personal details publicly.

How We Store Your Information

Your personal information is stored securely - digitally on password-protected devices and/or in locked physical files.
We keep your information only as long as needed to provide our services and meet legal or accounting requirements.

Your Rights

You have the right to:

Ask for a copy of the personal information we hold about you
Ask us to correct or delete your data
Withdraw your consent (for example, to stop sharing photos)
Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data isn’t being handled properly

For more information, visit www.ico.org.uk.

Cookies Policy

Website: www.dorsetpawsandsnores.com

What Are Cookies?

Cookies are small text files placed on your computer or device when you visit a website. They help the site function properly and allow us to understand how visitors use our site so we can make improvements.

How We Use Cookies

We use cookies on our website to:

Ensure the site functions correctly
Remember your preferences (like contact details entered in forms)
Analyse website traffic and performance through tools like Google Analytics
Improve your browsing experience

We don’t use cookies to collect personal or sensitive information without your consent.

Types of Cookies We Use

Essential cookies: Required for the website to function (e.g. navigation, booking forms).
Analytics cookies: Help us understand how visitors interact with our site (e.g. which pages are most popular).
Functional cookies: Remember your preferences and settings.
Social media cookies: May be set by Facebook or Instagram when you view or share our content.

Managing Cookies

You can control or delete cookies anytime by adjusting your browser settings.
Most browsers let you:

Block cookies from all sites
Delete existing cookies
Set alerts before new cookies are stored

To learn more, visit: www.aboutcookies.org

Please note that disabling cookies may affect how our website works for you.

Updates to This Policy

We may update this Privacy & Cookies Policy from time to time. Any changes will be posted on our website, with a new “last updated” date at the top.

If you have any questions about this Privacy Policy or your data, please get in touch: